Conference Sales Coordinator

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Summary: Pendle Hill’s Conference Sales Coordinator has the responsibility to respond to inquiries about meeting and retreat space and group overnight guest accommodation. Along with the Guest Services Coordinator and Dining Services Manager, the Conference Sales Coordinator ensures excellent event coordination including room assignment, room setup, A/V needs, meal counts, and dietary preferences for groups on campus, including those from many faith traditions as well as various academic and nonprofit organizations. The Conference Sales Coordinator oversees the use of space at Pendle Hill and is a key position for cooperation across departments.  The conference booking process includes all aspects of meeting coordination from initial contact through invoicing and collection.  Working closely with the Director of Operations, the Conference Sales Coordinator seeks to monitor, meet, and achieve annual budget goals. 

The Conference Sales Coordinator has full knowledge of the conference and retreat center facilities.  Based on facilitator needs, the Conference Sales Coordinator recommends meeting spaces and room configurations that will optimize available spaces. This person has excellent sales and event planning skills, and organized attention to detail, obtaining all information needed to provide the highest quality customer service. The Conference Sales Coordinator understands our event operations and coordinates the group needs with other departments to ensure customer satisfaction and effective internal communications.  This person represents Pendle Hill in a professional and thoughtful manner during all interactions (phone, email and in person). The Conference Sales Coordinator participates in cross-training within the entire operations department (dining, registration, and all guest services/ housekeeping teams).